FAQ
How to check my order status?
Please log in your DIKASUN account and visit "My orders" to check the order status.
Normally, it will take 1-2 working days to prepare your order. We will email you with tracking number when it is shipped out.
Can I change or modify my order / shipment address?
- Modifying shipping address:
1. For unshipped orders, please contact us by e-mail at dikasun@jinaup.com and send us the new shipment address.
2. For already shipped orders, the shipping address CANNOT be changed.
- Changing colors/sizes:
1. For unshipped orders, you may contact us by e-mail at dikasun@jinaup.com for changing colors/sizes.
2. For shipped orders, the colors/sizes cannot be edited. We recommend that you apply for a return after you receive the order.
How can I cancel my order ?
We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your order starts making moves. Please contact us by e-mail at dikasun@jinaup.com as soon as possible if you want to cancel the order.
*Note: We're not able to cancel an order that has been shipped. We recommend you do a return for a refund with our return label.
How long does it take my order to arrive ? Can it be expedited ?
- We're sorry to tell you that we don't offer a expedited shipping option.We offer Standard Shipping (3-10 business days).
- Processing Time: 1-2 Business Days
- Delivery Time: 2-6 Business Days
- Usually the package will be delivered in a week. Very quick! Once the order has shipped, we will email your tracking number and tracking website.We are not responsible for delays caused by the shipping carrier.
Why does the tracking service shows that the package has been delivered, but I did not receive anything ?
Apologize about this inconvenience, package might be delivered to your mail box or signed by your neighbors, please have a check first.
If no result, kindly contact the shipping courier to check for more details.
What if Ireceived a defective/wrong item ?
We sincerely apologize for the inconvenience!
You may contact us by e-mail at dikasun@jinaup.com for a refund or a reshipment.
Note: The order number is needed. Please also submit photos of the defective/wrong item(s) you received.
How do I return items ?
Sorry that our products did not meet your expection. Please contact us by e-mail at dikasun@jinaup.com and tell us which items you want to return.
Note: Item ID or Item SKU is needed, so that our agent can process your return request and offer the return address for you.
Can I get full refund for the return ?
We will offer a full refund for all eligible items, excluding shipping fees, shipping guarantees. Coupon codes and points will not be refunded as they do not carry monetary value.
When can I expect my refund ?
It will take up to 7 days to process your refund or exchange request after we receive your package.