DikaSun Return & Refund Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return or exchange.

1️⃣ 30-Day Money-Back Guarantee

• Defective, damaged, incorrect, or incomplete items? Contact us immediately.

• Send an email with:

  • Order number

  • Contact info

  • Photos or videos (if applicable)

• Keep all items and packaging until your claim is resolved.

2️⃣ Return Shipping Responsibility

💡 Tip: Return shipping is faster and easier if you follow the packaging requirements below.

3️⃣ Return Packaging Requirements

• Must be in original packaging

• Must not affect resale condition

• Refunds start after inspection at our warehouse

4️⃣ Missing or Incorrect Items

• Missing accessory or wrong item?

  • We will resend the correct item/accessory for free

5️⃣ Order Cancellation

• Orders not yet processed can be canceled by contacting us.

• Orders already processed or shipped cannot be canceled.

• Sale items and gift cards are non-returnable

6️⃣ Refund Processing

• After we receive and inspect your return, you’ll be notified of approval.

• Approved refunds go to your original payment method

• Processing may take 1–2 business days for the funds to appear

7️⃣ Contact & Return Address

Email: dikasun@jinaup.com
Return / Mailing Address:
Room 2001, 2nd Floor, Building A17
Hainan Ecological Software Park
Laocheng Town, Laocheng High-tech Industrial Demonstration Zone
Chengmai, Hainan 571924
China

DikaSun reserves the right to clarify or interpret the terms of this Return & Refund Policy.