Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. Please ensure you familiarize yourself with the policy below prior to your purchase.

30-Day Money-Back Guarantee

When you receive item(s) that is defective, incorrect, or incomplete, please contact us immediately so we can make it right. Once we accept your return request, our customer service will send you the pre-paid return label for you to return it.  Otherwise, the cost of the return shipment arranged by yourself will be at your expense.

For faster assistance with a return or exchange claim, please email us with your order number, contact information, photos, and videos concerning the damages or flaws(if applicable). Please keep all items and packaging materials until your claim is resolved.

Before return, please contact us for return details and correct return address. After that, you can send us an email to inform us. Besides, if you return the item(s) for personal reasons, the return freight is at your expense.

Please note that products must be returned in the original packaging and will not affect the second sale. Once the item arrives back at the warehouse for inspection, the refund process will begin.

Hassle-Free Exchange

A hassle-free exchange is ready if it is in stock. You can exchange your item(s) within 24 hours you placed the order and before your package was shipped out. If your package has been shipped out, we will not accept your replacement request, but you can refuse to accept the package after it arrives.

Missing item(s), wrong item(s) or incorrect package sent

If there is an item missing, we will resend the missing item/accessory for free .

If we have shipped the wrong item, we will either refund you in full or resend the correct item (if in stock).  Dikasun will reimburse you for the return shipping fee when we receive the returned item(s).

Cancellation

For canceling an order which has not been processed, please contact us as soon as possible. Orders whose parcels have already been processed can not be canceled. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds